Fire-places.com
provides you with all the information online that you
need to make a purchase. But, remember we are here to
help.

For all enquiries regarding our
products, services or an order you have placed please
call 0870 060 0037 and a sales assistant will be able
to help between the hours of 9:00 am 5:00 pm Monday
to Friday. If you prefer, send your enquiry by email
to enquiries@fire-places.com,
a sales assistant will be happy to assist and will respond
promptly. Or, write to:
fire-places.com
Seven Acres Business Park
Newbourne Road
Waldringfield
Suffolk IP12 4PS
United Kingdom

Fire-places.com offers free deliver
to addresses in mainland UK only*. Upon receiving your
order we will contact you to arrange a convenient time
of delivery. On average, it takes two weeks to receive
your goods from the date of purchase.
For security
reasons it is required that someone is available to
receive and sign for the goods. Deliveries will be made
to the address specified on the order unless you arrange
otherwise. We can deliver to an alternative address
provided someone is present to receive and sign for
the goods.
If
you need information regarding your delivery, please
contact fire-places.com at 0870 060 0037 between the
hours of 9:00 am to 5:00 pm Monday to Friday.
*addresses
outside of mainland UK will be subject to a delivery
charge

Making a purchase on fire-places.com
is absolutely safe! Transactions made online are protected
with a security guarantee. Our security guarantee offers
protection through advanced technology and a commitment
from fire-places.com.
| 1. |
Your
payment is protected by a Secure Sockets Layer that
encrypts your credit or debit card number. This
means all the characters you enter will be converted
into bits of code that can be securely transmitted
over the Internet. |
| 2. |
In the unlikely event of unauthorised use of your
credit or debit card, the bank or card issuer is
legally responsible to cover the charge or limit
your liability to just £50. |
| 3. |
Fire-places.com
will further that guarantee by reimbursing a maximum
liability of £50. |
Of course,
our guarantee only applies to credit or debit card transactions
made using the fire-places.com server. If your credit
or debit card is used without authorisation, you are
required to notify your card provider in accordance
with its rules and procedures (see your credit card
terms and conditions for details).
Making
a purchase online is safe and secure but if you are
still not convinced you have the option of sending a
cheque through the post. You can do this by selecting
CHEQUE as your method of payment or for assistance contact
0870 060 0037 between the hours of 9:00 am and 5:00
pm Monday to Friday.
Fire-places.com is committed to protecting your privacy.
We will only use the personal information you have provided
to us to process orders and deliver your goods. We will
never disclose, sell, trade or rent your personal information
to outside third parties. Your information is safe and
secure. For more details, please read our complete Privacy
Policy.

Fire-places.com offers a 30-Day Hassle Free Returns
Policy as well as a 12-month Manufacturers Guarantee!
If for any reason you are unhappy with the product you
purchased at fire-places.com you can return it within
30 days of the date you received the item and we will
issue a full refund at the price you paid. To return
an item you must notify us in writing at the address
below or by email to enquiries@fire-places.com.
fire-places.com
Seven Acres Business Park
Newbourne Road
Waldringfield
Suffolk IP12 4PS
United Kingdom
You are responsible to return the goods at your cost
and in its original condition with packaging. If the
product develops a fault within 30 days of delivery
we will replace the product or offer a full refund and
collect at no charge.
The above does not apply if the fireplace has been installed
or the product has been damaged through accident, neglect,
misuse, unauthorised alteration or attempted repair
to the product.

All products purchased
at fire-places.com come with a 12 Month Manufacturers
Guarantee.

Fire-places.com will not
install your purchase but we are happy to provide you
with information about installers in your area. Please
contact us at 0870 060 0037 for more information.
For
your safety the UK Law stipulates that all gas appliances
must be installed and serviced by a CORGI Registered
Installer. To locate a GORGI Installer in your area,
click here http://www.corgi-gas.com/consumer_finstaller.asp
or email enquiries@corgi-gas.co.uk
or call
01256 372 200.
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